![]() It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.All user configurations and other data are removed. ![]() The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. You can then quit Terminal.Double-click mb-support-X.X.X.XXXX.exe to run the program Wait for a new line ending in a dollar sign ($) to appear below what you entered. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. Nothing will be displayed when you type it. You'll be prompted for your login password. If you use another browser, you may have to press the return key after pasting. I've tested these instructions only with the Safari web browser. Paste into the Terminal window by pressing the key combination command-V. ☞ Open LaunchPad and start typing the name. The application is in the folder that opens. ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. Select it in the results (it should be at the top.) ☞ Enter the first few letters of its name into a Spotlight search. Launch the built-in Terminal application in any one of the following ways: Please triple-click anywhere in the line below on this page to select it:Ĭopy the selected text to the Clipboard by pressing the key combination command-C. If you have only one user account, you are the administrator. These instructions must be carried out as an administrator. If you're bound to a network directory server, or if you're behind a firewall that doesn't allow downloading updates directly from Apple, your network administrator has to solve the problem. ![]() That server isn't working or isn't reachable. The system is configured to download updates from a private server, not from Apple. I'm at a complete loss of what to do next short of wiping and restoring from a time machine backup, can anyone help please
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